hiyangplus Responsible Gaming
At hiyangplus, we believe that gaming should always be fun, safe, and within your means. This page outlines the tools, guidelines, and support available to every Filipino player on our platform so you can enjoy the experience responsibly.
How We Keep Gaming Safefor You
hiyangplus is committed to providing a safe and enjoyable environment for all players in the Philippines. Here are the key principles and tools we have in place.
Age Verification
hiyangplus strictly enforces an 18+ policy for all registered players in the Philippines. During registration, we verify your age to ensure that minors cannot access any gaming features on the platform. If we have reason to believe an account belongs to someone under 18, we will suspend that account immediately pending review. We encourage parents and guardians to use device-level parental controls to prevent underage access. Protecting young people is a non-negotiable part of how we operate.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your hiyangplus account to help you stay within a budget that works for you. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you a reliable safety net so that a single session never leads to spending more than you intended. We recommend reviewing your limits regularly and adjusting them downward if you feel your play is becoming more frequent. Managing your deposits is one of the most effective ways to keep gaming enjoyable long-term.
Session Time Reminders
Losing track of time during a gaming session is easy, which is why hiyangplus provides session time reminders that alert you when you have been playing for a set duration. You can configure these reminders in your account settings to trigger at intervals that suit your schedule. When a reminder appears, we encourage you to take a short break, step away from the screen, and assess whether you want to continue. Regular breaks help maintain perspective and prevent gaming from interfering with daily responsibilities. Staying aware of how long you play is a simple but powerful habit.
Self-Exclusion Option
If you feel that you need a break from gaming, hiyangplus offers a self-exclusion feature that temporarily or permanently restricts access to your account. You can request a self-exclusion period ranging from a few days to an indefinite block, depending on what you need. During a self-exclusion period, you will not be able to log in, place bets, or receive promotional communications from us. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. If you are unsure whether self-exclusion is right for you, please reach out to our support team for a confidential conversation.
Reality Checks
Our reality check feature displays a summary of your current session — including time spent and net activity — at regular intervals you choose in advance. This transparent snapshot helps you make informed decisions about whether to continue playing or log out for the day. Many players find that seeing their session data in plain view is enough to prompt a healthy pause. Reality checks are available across all game types on the platform, including bingo, fish games, and sports betting. We believe informed players make better decisions, and this tool is designed to support exactly that.
Support Is Always Here
Our support team is available to assist any player who has concerns about their gaming habits or needs guidance on using our responsible gaming tools. You can reach us through the contact details in the footer of this page, and all conversations are handled with complete confidentiality and without judgement. We can help you set limits, initiate a self-exclusion, or simply talk through your options. If you feel your situation requires professional help, we will point you toward appropriate resources available in the Philippines. You are never alone in managing your gaming experience on hiyangplus.
Recognising Problem Gambling
Gaming is meant to be entertainment. If any of the following signs feel familiar, it may be time to take a step back and seek support.
Chasing Losses
Continuing to play in an attempt to recover money you have already lost is one of the clearest signs of problem gambling. Each session should be treated as independent entertainment, not a recovery opportunity. If you notice this pattern, use our deposit limit or self-exclusion tools right away.
Neglecting Responsibilities
When gaming starts to interfere with work, school, family time, or daily obligations, it has moved beyond healthy entertainment. Prioritising gaming over important commitments is a warning sign that should not be ignored. Taking a scheduled break can help restore balance quickly.
Spending Beyond Your Budget
Using money set aside for rent, food, bills, or other essentials to fund gaming sessions is a serious concern. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose. If you find yourself borrowing or redirecting essential funds, please contact our support team immediately.
Feeling Anxious or Irritable
Experiencing strong negative emotions — such as anxiety, irritability, or restlessness — when you are not able to play is a sign that gaming may be having an unhealthy hold on your mood. Healthy gaming should add enjoyment to your day, not create distress when it is unavailable. If this resonates with you, a self-exclusion period may provide valuable relief.
Need Help or Have Questions?
Our support team is ready to assist you with any responsible gaming concerns. You can also visit our FAQ for quick answers, or head back to the homepage.