hiyangplus Privacy Policy

When you create an account on hiyangplus, we collect the personal information you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details when you make a deposit or request a withdrawal in Philippine pesos. During your sessions on the platform, we automatically gather technical data such as your device type, browser version, IP address, and general location to ensure the platform functions correctly on your device. If you contact our support team, we retain records of those communications to help us resolve issues more efficiently and improve our service over time. We may also collect information about your activity on the platform, including the games you play, wagers placed, and session duration, which helps us personalise your experience and maintain fair play standards. All information collected is limited to what is genuinely necessary to operate your account and deliver the services you have requested. You will always be informed of any significant changes to the types of data we collect through an update to this Privacy Policy page.

The personal data we hold is used primarily to operate and maintain your hiyangplus account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Technical data collected during your sessions helps us diagnose performance issues, optimise the mobile experience, and ensure the platform remains stable and responsive for all Filipino players. Where permitted, we may use aggregated and anonymised activity data to understand how players interact with our bingo, fish game, and sports betting sections, allowing us to improve those features over time. We do not use your personal information to make automated decisions that would significantly affect your account without human review. Your data is never sold, rented, or traded to third-party marketing companies under any circumstances. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting our support team or updating your account preferences.

hiyangplus shares your personal information only in the limited circumstances necessary to deliver our services or comply with legal obligations applicable in the Philippines. We work with trusted payment processors to handle deposits and withdrawals securely; these partners receive only the transaction data they need to complete your request and are bound by strict confidentiality agreements. In the event that we are required by law, court order, or regulatory authority to disclose account information, we will comply with that obligation and, where legally permitted, notify you promptly. We may share anonymised, aggregated data with analytics providers to help us understand platform performance, but this data cannot be used to identify any individual player. If hiyangplus undergoes a business restructure or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change before it takes effect. We do not share your data with social media platforms, advertising networks, or any third party for marketing purposes without your explicit consent. All third-party partners we engage are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

We use industry-standard encryption and security protocols to protect your personal information both in transit and at rest on our servers. Access to account data within hiyangplus is restricted to authorised personnel only, and all staff with access to personal data are trained in data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Your account is protected by password authentication, and we strongly recommend that you use a unique, strong password and avoid accessing your account on shared or public devices. If we ever detect or suspect a security breach that may affect your personal data, we will notify you and the relevant authorities in the Philippines as required by applicable law. You can help protect your account by keeping your login credentials confidential and reporting any suspicious activity to our support team immediately. Despite our best efforts, no online platform can guarantee absolute security, and we encourage all players to remain vigilant about their own digital safety practices.

As a registered player on hiyangplus, you have the right to request access to the personal information we hold about you at any time, and we will provide a copy within a reasonable timeframe. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so by contacting our support team; please note that we may be required to retain certain records for a period of time to comply with legal and regulatory obligations in the Philippines. You have the right to object to or restrict certain types of processing, including the use of your data for any optional communications or analytics purposes. If you believe your data has been handled in a way that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will never penalise you for exercising your data rights, and our support team is available to assist you with any requests or concerns. To exercise any of these rights, please reach out to us using the contact details provided in the footer of this page.

hiyangplus reserves the right to update this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or via their registered contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any update is published constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy or how your data is used, please visit our FAQ page for further guidance. You may also review our Terms and Conditions for additional context on how your account and activity on the platform are governed. Our commitment to protecting your privacy is ongoing, and we will continue to improve our practices as standards and technology evolve.